SOS Bouffe Support
Find answers to your questions or contact our team.
Order Assistance
Delivery Tracking
Track your order in real time via the "My Orders" tab in the application.
Missing or Incorrect Items
You have a 30-minute window after receiving your order to report any missing or incorrect items.
Order Cancellation
Cancellation is only possible if the merchant has not yet started preparing your order.
Technical Troubleshooting
App Update
Make sure you are using the latest version of the app available on the Google Play Store or the Apple App Store.
Connection Check
Check your internet connection. Try restarting the app and logging in again if the issue persists.
Account & Data Management
Profile Update
You can update your address and phone number directly in the app settings.
Account Deletion
To delete your account, send a request by email. In compliance with Apple and Google requirements, your account and data will be deleted.
Contact Us
For any questions or assistance, contact us by email:
fredericcoutu@innologiciel.com
Response time: 24 hours (business days)
Business hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)